Accessibility Statement

S.G. Cunningham Limited is committed to serving all clients with excellence – including people who have disabilities. Our business practices are free from discrimination and support the dignity of all individuals. If you have a disability and require accessible formats and communication supports, or any other accommodation request, please let us know and we will work with you to meet your needs. We welcome feedback regarding our services to people who have disabilities.

Feedback Process:

SGC welcomes feedback on how we provide accessible customer service. Client feedback will help us identify barriers and respond to concerns. Feedback may be provided in the following ways:

1. Call our office to speak to the HR Manager: 519-886-2730, Ext. 118.
2. Call our office and request a Teams meeting with our HR Manager.
3. Email our office: info@sgcunningham.com.
4. Write to our office at the following address:
   HR Manager
   S.G. Cunningham Limited
   35 Weber St. N., Waterloo, ON N2J 3G5

All feedback, including complaints , will be handled in the following manner:

Our HR Manager will:

• Review the feedback
• Involve Top Management as required
• Decide upon the appropriate response
• Maintain the confidentiality of the person providing feedback
• Respond to the person providing feedback in an appropriate format
• Inform the Joint Health and Safety Committee (JHSC) that feedback has been provided
• JHSC will add as Agenda item for next scheduled meeting

Customers can expect to hear back from our HR Manager within three business days.

AODA Policy Document
Accessibility Compliance Report

Privacy and SG Cunningham 

SG Cunningham is committed to protecting the privacy and the personal information of our clients. We recognize that maintaining the trust of our clients requires that we be transparent and accountable in how we treat the information that you choose to share with us.

During the course of our various projects and initiatives, SG Cunningham uses personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of, or other dealing with, this information is subject to consent. SG Cunningham’s privacy practices are designed to achieve this.

Defining Personal Information

Personal information is any information about an identifiable individual, such as information that can be used to distinguish, identify or contact a specific individual (e.g. name, address, phone number and e-mail address).

Privacy Practices and Protection of Information

SG Cunningham observes the following ten privacy principles when collecting, maintaining and using personal information:

1. Accountability

An organization is responsible for personal information under its control and shall designate an individual or individuals who are accountable for the organization’s compliance with the following principles.

2. Identifying Purposes

The purposes for which personal information is collected shall be identified by the organization at or before the time the information is collected.

3. Consent

The knowledge and consent of the individual are required for the collection, use, or disclosure of personal information, except where inappropriate.

4. Limiting Collection

The collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means.

5. Limiting Use, Disclosure and Retention

Unless the individual consents otherwise or it is required by law, personal information shall only be used or disclosed for the purposes for which it was collected. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

6. Accuracy

Personal information shall be as accurate, complete, and up-to-date as possible in order to properly satisfy for the purposes for which it is to be used.

7. Safeguards

Personal information shall be protected by appropriate security relative to the sensitivity of the information.

8. Openness

An organization shall make detailed information about its policies and practices relating to the management of personal information publicly and readily available.

9. Individual Access

Upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

10.Challenging Compliance

An individual shall be able to challenge an organization’s compliance with the above principles. Their challenge should be addressed to the designated individual or individuals accountable for the organization’s compliance with PIPEDA.

Information Collection

We collect information from you when you fill out a form on our website. You will be asked to enter your email address. If your request requires follow-up your may include your full name, day-time phone number and any relevant address information.

We may also collect personal information as we enter into agreements with our clients when undertaking a project.

How Personal Information is Used and Disclosed

The personal information we collect may be used for the purpose for which it was collected, as provided in this Privacy Policy, or for other purposes that are disclosed to you and to which you consent.

Any of the information we collect from you may be used to send you information, respond to inquiries, and/or other requests or questions.

We will not share your information with any other party, unless it is pertinent to the job (for instance: sharing your address with a sub-trade).

Security

SG Cunningham uses advanced security to help protect your personal information.

Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information you provide to us.

SG Cunningham’s computer and network systems are secured by passwords and multi-factor authentication. Only authorized individuals who require personal information to perform their job duties may access secure systems and databases.

When we destroy personal information, we will use safeguards to prevent unauthorized parties from gaining access to the information during the process.

Your Consent

By using our site, you consent to our privacy policy.

Updating of Privacy Policy

We review our privacy practices for our various activities, and reserve the right to modify or update our policy. Please check this website on an on-going basis for information on our most up-to-date practices.

This policy was last modified on 2021/06/23.

Contact information 

If you have any questions, comments or concerns relating to SG Cunningham’s Privacy Policy and how this organization treats the personal information collected, please contact us at 519-886-2730 ext. 118.